PRODUCTION SUPPORT & OPERATIONS ENGINEER
8 years of keeping production systems alive at scale.
Banking · E-Commerce · Hospitality · Now levelling up to SRE.
I'm a Production Support & Operations Engineer with 8 years of hands-on experience keeping high-stakes systems running at scale across banking, e-commerce, and hospitality sectors.
At Accenture, I've led the charge on transforming reactive fire-fighting into proactive, alert-driven operations — building dashboards that catch problems before they become incidents, cutting MTTR across P1/P2 events, and driving structural root cause analysis that stops recurring failures.
I've worked across the full incident lifecycle: triage, coordination, resolution, and post-mortems. I understand both the technical layer (Java microservices, observability stacks, APM tools) and the operational layer (SLA governance, change management, cross-functional coordination).
Currently upskilling in AWS and platform reliability engineering to transition into a full-time SRE role — where my ops depth meets infrastructure-as-code thinking.
Full P1/P2 lifecycle ownership — from rapid triage and war-room coordination to structured post-mortems that prevent recurrence. MTTR reduction is my measurable output.
Build dashboards and alert frameworks that shift teams from reactive fire-fighting to proactive operations — using Dynatrace, Splunk, AppDynamics, and Sumo Logic.
SLA governance, production availability management, and structured reliability improvement for Java microservice environments at scale.
Transform legacy manual workflows into alert-driven, automated operational processes — reducing toil, eliminating human error, and improving team scalability.
Ramp up junior engineers on APM tools, incident triage, and ops best practices. I've trained teams across Dynatrace, Splunk, and log analysis across multiple projects.
Bridge dev, ops, and business teams during critical events — release windows, platform migrations, and partner integrations — ensuring alignment and zero unplanned downtime.
Looking for a production-tested operations engineer ready to grow into SRE?
Let's talk.
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